Frequently Asked Questions

Please note that if you cannot process your order on this web site, click here to get to our second web site www.Honestsouls.com

Why is the "Continue" Button taking me back to the online order form?

We are sorry but this may depend on the browser you are using. Please click on the "Check out" button or use option one below the shopping cart to "process your order securely online".

Why is my credit card rejected?

The most common reason why a credit card may be rejected is due to an address mismatch.  Please, when entering the billing information, make sure that you enter the address exactly as it appears on your credit card bill.  This may sometimes be a post office box number or may still be a previous address you lived at.


What if my credit card is rejected completely?

If this happens to you, remember that you have the option of paying by using your check on our website.  It is a secure site.  Choose the ACH option and have your check book handy, that's where you will get the details required. 

The other option is sending your order by secure e-mail.  This is one of the options found below the shopping cart, your order will go through without going through the address verification.  We process the after we get it.


What is the fastest way to get in touch with you if I have a question?

Text a question to 571-2471791.  Please allow up to 15 minutes for a response.


How long will it take to get the book(s)?

About 7 working days after we get all the details we need to make the book(s).  If you pay a rush fee then expect delivery within 5 working days.  Remember we have to allow for the time to make the books and then ship.


What is the cost of shipping?

The table below is for deliveries to U.S.A. addresses only. See below for shipping to other countries.

Shipping Charges - Rush Service available at check-out for $10.00 extra

$1.00 - $39.99 = $6.95
$40.00 - $49.99=$9.95
$50.00 - $69.99 = $11.95
$70.00 and up = $13.95
 

Please contact us first if you would like to ship to outside the U.S.A. E-mail us at se-len@se-len.com

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How do I place my order for the book I like?

Go to the Ordering Information page for instructions


 Where can I find all the book titles you offer?

Just click on the personalized books page above, you will find all the book titles available both for children and grown-ups


How do I order the baby and special occasion books?

When you get to online order form just select the book title you want, please don't fill out the rest of the form because all the details we need to make the book are submitted by e-mail, later.  So after selecting the book, just click below to go to the secure part of the website and enter only your payment and shipping information.  After submitting your order, then send us an e-mail with the required details which are found on each book description page.  Please don't forget to quote your order number which you will find on the confirmation receipt  you receive after submitting the order.

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