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Please note that if you cannot process your order on this web site for a reason not mentioned below, click here to get to our second web site http://www.se-lenbooks.com
Why is my credit card rejected?The most common reason why a credit card may be rejected is due to an address mismatch. Please, when entering the billing information, make sure that you enter the address exactly as it appears on your credit card bill. This may sometimes be a post office box number or may still be a previous address you lived at. What if my credit card is rejected completely?If this happens to you, remember that you have the option of paying by using your check on our website. It is a secure site. Choose the ACH option and have your check book handy, that's where you will get the details required. The other option is sending your order by secure e-mail. This is one of the options found below the shopping cart, your order will go through without going through the address verification. You could also choose to fax your order. What is the fastest way to get in touch with you if I have a question?E-mail your question to se-len@se-len.com, it is the fastest way to have your questions answered. Calling may take longer, but if you prefer to call the telephone number is 703-583-9359 or Toll Free 1-877-462-9359. Please leave a message if you don't get to us immediately. homeHow long will it take to get the book(s)?We ship books within 48 hours from the time we get all the complete details. Delivery takes 3 working days average in the United States and up to 10 working days for most of the other countries. Back to Top homeWhat is the cost of shipping?The table below is for deliveries to U.S.A. addresses only. See below for shipping to other countries.
Shipping to the rest of the world, where International priority shipping is available, costs $14.95 for 2 books. If International priority shipping is not available for your country, we'll contact you after we receive your order. E-mail us if shipping more than 2 books outside U.S.A. for the shipping charges. Back to Top homeHow do I place my order for the book I like?Go to the Ordering Information page and choose whether to order through the secure website or to order by mail or fax. We have also added the order by phone option. Back to Top homeWhere can I find all the book titles you offer?Just click on the personalized books page above, you will find all the book titles available both for children and grown-ups Back to Top homeHow do I order the baby and special occasion books?When you get to online order form just select the book title you want, please don't fill out the rest of the form because all the details we need to make the book are submitted by e-mail or fax. So after selecting the book, just click below to go to the secure part of the website and enter only your payment and shipping information. After submitting your order, then send us an e-mail with the required details which are found on each book description page. Please don't forget to quote your order number which you will find on the confirmation receipt you receive after submitting the order. Back to Top homeIf you still have questions please e-mail us at se-len@se-len.com and your question(s) will be answered as fast as possible. |
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